Last updated: August 3, 2026
At Patitas Coquetas, each of our garments is carefully crafted to measure based on the specifications and proportions provided by our customers. Due to the personalized nature of our products, we have clear policies regarding cancellations, exchanges, and returns.
By making a purchase on our website, you agree to the terms outlined below.
1. CUSTOM-MADE PRODUCTS AND GENERAL RETURNS
Because our items are made-to-order using custom measurements for each pet, we do not accept returns, exchanges, or refunds based on personal preference, a change of mind, or incorrect measurements provided by the customer.
We recommend carefully reviewing our measurement guide and verifying the information entered on the order form before confirming your purchase.
2. ORDER CANCELLATION
We understand that plans can change. We accept order cancellations under the following conditions:
Cancellation window: You may request to cancel your order and receive a full refund within the first 24 hours after purchase, provided that the crafting of the garment has not yet begun.
After 24 hours: Once the crafting process has started or 24 hours have passed since payment, cancellations and refunds will not be accepted.
3. MANUFACTURING DEFECTS OR STORE ERRORS
If the garment you receive has a manufacturing defect, arrives damaged during shipping, or does not match the measurements originally submitted by the customer due to an error on our part, we will gladly offer a solution.
Claim procedure:
You must contact us within a maximum of 7 calendar days of receiving the package. Please send an email to info@gladyswebdesign.com with your order number, a detailed description of the issue, and clear photos of the product showing the defect or measurement discrepancy.
We will evaluate your case within 48 to 72 business hours.
Resolution options:
If the claim is approved due to an error attributable to Patitas Coquetas, the customer may choose between:
Having a corrected replacement garment sent free of charge.
A full refund for the value of the affected product.
4. SHIPPING COSTS
Store errors: If the return or exchange is due to a manufacturing error or defect verified by Patitas Coquetas, we will cover the return shipping costs or the cost of the replacement shipment.
Authorized exceptional cases: For any approved return not caused by a store error, the customer is responsible for covering return shipping costs. Original shipping costs are non-refundable.
5. REFUND TIMING AND PROCESSING
Once your refund request is approved (or the returned product is received and inspected at our workshop):
We will process the refund directly to your original payment method (credit card, debit card, PayPal, etc.).
The funds will appear in your account within 5 to 10 business days, depending on the processing times of your bank or payment gateway.
6. CONTACT
If you have questions about your order status or wish to file a claim regarding your purchase, you can contact us at:
Email: info@gladyswebdesign.com
Contact form: Available on our website.
